Shipping Policy

At Chinqooper, we are committed to providing a seamless shopping experience by ensuring reliable shipping and delivery services. Please read our shipping and delivery policy carefully to understand our timelines and procedures.

Delivery Timelines

  • Minimum Delivery Time: 3 business days

  • Maximum Delivery Time: 10 business days

  • Delivery times may vary depending on the destination, order volume, and unforeseen circumstances such as weather conditions or carrier delays.

Shipping Process

  • Once your order is placed, you will receive an order confirmation email with the details of your purchase.

  • Orders are typically processed within 24-48 hours before being shipped.

  • A tracking number will be provided once your order is dispatched, allowing you to monitor your shipment’s progress.

Shipping Charges

  • Shipping charges are calculated based on your location and the weight of your order.

  • Free shipping may be available for orders exceeding a specified amount, which will be clearly mentioned during checkout.

Delivery Partners

We work with reputed logistics partners to ensure timely and secure delivery of your orders. Our delivery partners include national and international courier services, depending on the destination.

Delivery Address & Responsibility

  • Please ensure that the shipping address provided during checkout is accurate and complete.

  • Chinqooper is not responsible for orders delivered to incorrect or incomplete addresses provided by customers.

Delays & Issues

  • If your order is delayed beyond the maximum estimated delivery time, please contact our support team for assistance.

  • In case of lost or undelivered orders, we will investigate the matter with our shipping partner and take appropriate action, which may include reshipping or issuing a refund.

Policy Updates

If you experience any issues while updating your shipping policy on the website, you can use the Razorpay website wizard option to update and host the policy on Razorpay. If this process takes more than 7 days, we can proceed without the website and update it later when available.

For any further queries regarding shipping and delivery, please contact our customer support team at info@chinqooper.com

 

What sizes do you offer?

We offer sizes ranging from XS to XXL to fit small breeds like Chihuahuas to larger breeds like Labradors. Please check our Size Guide before ordering to find the best fit for your pet.

How do I measure my pet for the right size?

Please refer to our Size Guide on each product page. Measure your pet’s neck, chest, and length before ordering. If you need help, contact us with your pet’s measurements and we’ll guide you.

Do you ship internationally?

Yes, we ship worldwide 🌍. Shipping rates and delivery times vary by location. You can view shipping options at checkout.

Are your fabrics safe for pets?

Absolutely. All our fabrics are skin-safe, breathable, and soft to ensure comfort for your furry companions.

Can my fur-baby’s outfit match mine?

Absolutely! 💕 Our twinning sets let you and your pet step out in style — whether it’s cozy hoodies, classy polos, or even wedding outfits.

Are the fabrics pet-friendly?

100%! 🐾 All our clothes are made with skin-safe, breathable, and soft fabrics — because style should never come at the cost of comfort.

How long will it take for my order to arrive internationally?

Standard DHL/FedEx International: 7–15 business days
Express DHL/FedEx International: 3–7 business days
(Customs clearance may sometimes add 2–3 extra days.)