International Shipping Policy

At Chinqooper, we are delighted to serve customers from all around the globe. Our products can be shipped to various countries, and we strive to ensure a seamless shopping experience for our international customers. Here's what you need to know about ordering internationally and the extra custom charges:

Dispatch Time and Order Status:

For international orders, the dispatch & delivery time is estimated to be between 12 to 15 working days. Throughout the processing period, we will keep you informed about the status of your order through email notifications

Standard Shipping Charges:

Every international order is subject to standard shipping charges, which will be applied at the time of purchase. This does not include any custom duty charges.

Custom Charges and Duties:

When placing an international order, please be aware that customs charges, VAT fees, or any other applicable duties imposed by your country will have to be paid by you, the customer. As an importer, it is your responsibility to comply with the customs regulations of your country.

Refusal of Charged Orders:

In the event that an order incurs customs duties, and if you refuse to accept the delivery due to the charges, please note that the authorities will be required to destroy the package. Unfortunately, in such cases, we cannot issue a refund.

Unboxing Videos for Discrepancies:

To ensure utmost satisfaction, we require customers to record an unboxing video of the received order in case any discrepancies arise. This will help us address any issues effectively and provide suitable solutions.

Rare Occurrence of Extra Charges:

While we have made every effort to list items accurately to prevent additional charges, there may be rare cases where extra fees apply. Regrettably, products in such instances cannot be returned or exchanged, and the order cannot be canceled for this reason.

Cancellation:  Once orders have been processed, they cannot be cancelled. If you wish to cancel the order before it is processed, a 10% cancellation fee will apply.

If you have any questions or need assistance regarding your international order, please don't hesitate to reach out to us at sales@chinqooper.com or WhatsApp us on ‪+91 9626660070. We are more than happy to help and ensure a delightful shopping experience with us.